IT Operations Technician

PDS Tech Commercial, Inc.; Crawfordsville (IN); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Job summary

PDS Tech Commercial, Inc. is seeking an IT Operations Technician in Crawfordsville, IN to be the frontline for enterprise IT systems. You’ll support end users and maintain hardware, software, and devices to keep operations safe and productive.

This role requires hands-on troubleshooting, on-site presence, and on-call rotation; evenings and weekends may be required as part of a rotating schedule. Join a team focused on uptime, safety, and reliable IT operations.

Qualifications

• 1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers).
• IT-related associate degree or an equivalent combination of education and experience.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Excellent communication and customer service skills.
• Proven accountability, dependability, and teamwork mindset.

Responsibilities

• Provide technical support to employees via phone, email, chat, ticketing systems, and onsite.
• Support remote locations with timely IT assistance.
• Order, configure, deploy, and maintain IT equipment; manage loaners.
• Install, maintain, troubleshoot, and license software and applications.
• Troubleshoot and maintain end-user devices and network gear.
• Create and support user accounts and group memberships.
• Participate in IT projects and on-call rotations; uphold safety policies.

Skills

Troubleshooting

Customer service

Communication

Time management

Independent work

Accountability

Education

IT-related associate degree

Equivalent education/experience

Tools

Windows OS

Microsoft Office

Outlook

Intune

Imaging tools

MDM

Job description

Keep Manufacturing Connected—One System at a Time

Where Technology Meets the Factory Floor

Location: Crawfordsville, IN (Work is onsite - MUST be local for consideration) | Schedule: 1st shift 8am to 5pm | Payrate: $30 - $35 (depending on experience)

PDS Tech Commercial is partnering with a top-tier manufacturing leader to hire an IT Operations Technician who thrives in hands-on, fast-paced environments. In this role, you’ll be the frontline support for enterprise-wide IT systems—ensuring employees stay connected, systems stay reliable, and operations run safely and efficiently.

Your work will directly support the technology backbone of a manufacturing organization where uptime, responsiveness, and safety truly matter.

What You’ll Do

As an IT Operations Technician, you’ll support users, systems, and infrastructure across the enterprise. Responsibilities include:

• Providing technical support to employees via phone, email, chat, ticketing systems, and in-person support for onsite staff
• Supporting remote locations with timely and effective IT assistance
• Ordering, configuring, deploying, and maintaining IT equipment; managing returned, loaner, and surplus hardware
• Assisting with installation, maintenance, troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure including laptops, desktops, phones, printers, servers, conference room systems, access control, and network devices
• Creating and supporting user accounts and group memberships
• Procuring, configuring, distributing, and troubleshooting mobile devices
• Participating in IT projects and performing additional duties as assigned
• Working a rotational on-call schedule, including evenings and weekends as required
• Upholding all safety policies, procedures, and housekeeping standards—safety is a top priority
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Required Qualifications

• 1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers)
• IT-related associate degree or an equivalent combination of education and experience
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks, manage time effectively, and work independently
• Excellent communication and customer service skills
• Proven accountability, dependability, and teamwork mindset

Preferred Qualifications

• Experience installing, configuring, and troubleshooting Windows OS, Microsoft Office, Outlook, and related applications
• Hands-on experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
• Experience supporting networking equipment, conference room A/V systems, and security systems (cameras, badge access)
• Familiarity with workstation imaging tools and MDM solutions such as Intune
• Experience in a heavy industrial or manufacturing environment
• Prior helpdesk or customer support experience
• IT certifications such as CompTIA A+

Ready to Power the Systems Behind the Operation?

If you’re a technically skilled, safety-focused professional who enjoys supporting users and solving real-world problems, we want to hear from you.

Pay Details

$30.00 to $35.00 per hour

Benefit offerings

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets the individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement

Which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.