Onsite IT Operations Technician - 6‑Month Contract-to-Hire

PDS Tech, Inc.; Lewisville (TX); On-site; USD 41,000 - 47,000; Full time

Job summary

PDS Tech, Inc. is seeking an IT Operations Technician for on-site duties in Sedalia, MO. The role involves configuring, operating, and maintaining enterprise systems while supporting internal IT partners.

The candidate will provide technical support to employees, install and configure equipment, and help manage software licensing and inventory. On-call rotation may include evenings and weekends, with certification goals within the first year.

Qualifications

• 1 year of technical experience supporting users with hardware, software, administration and IT customer support.
• IT related associate degree, or 2 years of equivalent recent experience.

Responsibilities

• Provide technical support to employees via phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations.
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Skills

Customer service

Communication

Teamwork

Problem solving

Dependability

Attention to detail

Judgment/Decision Making

Infrastructure knowledge

Education

IT related associate degree

2 years of equivalent experience

Tools

Windows OS

Office/Outlook

Microsoft Intune

PowerShell

MDM

Job description

PDS Tech, Inc. is seeking an IT Operations Technician for on-site duties in Sedalia, MO. The role involves configuring, operating, and maintaining enterprise systems while supporting internal IT partners.

The candidate will provide technical support to employees, install and configure equipment, and help manage software licensing and inventory. On-call rotation may include evenings and weekends, with certification goals within the first year.