Onsite IT Operations Technician — Contract-to-Hire

PDS Tech Commercial, Inc.; Sedalia (MO); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

Commuter benefits

EAP

Job summary

PDS Tech Commercial, Inc. in Sedalia, MO is seeking an IT Operations Technician for an onsite, six-month contract-to-hire role.

The position supports enterprise IT systems, assists internal partners, and installs/configures hardware and software across the organization. Responsibilities include providing user support via multiple channels, deploying equipment, maintaining documentation, and participating in on-call coverage.

Qualifications

• 1 year of technical experience supporting users with hardware, software, administration and IT customer support.
• IT related associate degree, or 2 years of equivalent recent experience.
• Candidate must be a U.S. Citizen or GC Holder / Perm Resident.

Responsibilities

• Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Skills

Technical support

Hardware support

Software support

IT customer service

Education

IT-related associate degree

Tools

Windows OS

Intune MDM

PowerShell

Job description

PDS Tech Commercial, Inc. in Sedalia, MO is seeking an IT Operations Technician for an onsite, six-month contract-to-hire role.

The position supports enterprise IT systems, assists internal partners, and installs/configures hardware and software across the organization. Responsibilities include providing user support via multiple channels, deploying equipment, maintaining documentation, and participating in on-call coverage.