Helpdesk Technician

Experis Technology Group; Tucson (AZ); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Experis Technology Group in Tucson, AZ is seeking a Helpdesk Technician to join our client’s team onsite with hybrid options. The role focuses on hands-on user support across desktops, laptops, mobile devices, and conferencing systems, handling Tier 1 and 2 issues, and delivering excellent customer service.

The ideal candidate has 1–3 years of in-person helpdesk experience, proficiency in Windows and macOS, Microsoft 365, and networking basics, and strong communication skills for end-user

Qualifications

• Proficient with Windows and macOS, Microsoft 365, and common business apps.
• Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.)
• Experience with Active Directory tasks or basic directory services.
• Strong customer service orientation and ability to resolve issues calmly.
• In-person helpdesk experience preferred.

Responsibilities

• Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace tech.
• Troubleshoot and resolve hardware, software, and connectivity issues at Tier 1/2.
• Serve as first point of contact for walk-up support with friendly assistance.
• Log issues in the IT ticketing system and follow up for timely resolution.
• Follow SOPs and escalate issues when needed.
• Collaborate with IT team and other departments for cohesive support.
• Assist in setting up and supporting new user equipment and onboarding/offboarding.

Skills

Windows

macOS

Microsoft 365

Networking

Active Directory

Customer service

Tools

Ticketing system

Job description

Our financial services client is seeking a Helpdesk Technicianto to join their team in Tucson, AZ. Title Helpdesk Technician Location Tucson, AZ (onsite hybrid) Length: 6 mos+ Rate: $23/hr.w2.

Key Responsibilities:

• Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace technology.
• Troubleshoot and resolve hardware, software, and connectivity issues at a Tier 1 and Tier 2 level.
• Serve as a first point of contact for walk-up support, offering timely and friendly assistance to all employees.
• Deliver exceptional customer service, maintaining professionalism, patience, and empathy even in high-pressure situations.
• Log all issues accurately in the IT ticketing system and ensure timely follow-up and resolution.
• Follow standard operating procedures and elevate issues as needed.
• Collaborate closely with other IT team members and departments to ensure cohesive support across the organization.
• Assist in setting up and supporting new user equipment, onboarding, and offboarding processes.
• Participate in deployment projects (e.g., OS upgrades, hardware refreshes, software rollouts).
• Stay current with technology trends and internal tools, adapting to changes in process and environment.
• Provide basic training or guidance to end users as needed on tools, software, and best practices.

Required Qualifications:

• 1–3 years of relevant technical support or helpdesk experience, preferably in an in-person environment.
• Proficient with Windows and macOS, Microsoft 365, and common business applications.
• Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.) and basic Active Directory tasks.
• Strong customer service orientation with a track record of resolving issues while building positive relationships.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.