Desktop Support Technician II : 26-03347

Akraya Inc.; Tucson (AZ); In loco; USD 28.000 - 37.000; Tempo pieno

Descrizione del lavoro

Akraya is seeking an onsite IT support technician in Tucson, AZ to provide break/fix, hardware refreshes, and root-cause analysis for computer issues across live programs and retail locations.

You will handle tier 2 end-user support, hardware repairs, warranty processes, and IT asset tracking, with strong Mac and Windows troubleshooting and ServiceNow experience; weekend coverage is required.

Competenze

• Experience with both Mac and Windows desktop environments.
• Troubleshooting hardware and software problems.
• Strong customer service and communication abilities.
• Experience supporting end-users in a fast-paced corporate or enterprise environment is required for this role.

Mansioni

• Provide tier 2 technical assistance for end-users.
• Manage hardware repairs and warranty processes.
• Support the deployment and maintenance of retail IT infrastructure.
• Diagnose and resolve complex hardware and software issues.
• Track and manage IT assets throughout their lifecycle.

Conoscenze

Mac OS Troubleshooting

Windows Troubleshooting

Hardware Repair

Network Connectivity

ServiceNow

Descrizione del lavoro

Primary Skills:Mac OS Troubleshooting (Advanced), Windows Troubleshooting (Advanced), Hardware Repair (Advanced), Network Connectivity (Intermediate),ServiceNow (Advanced), Contract Type: W2 Contract Duration: 12 Months Location: Tucson AZ (Onsite) Pay Range: $20.00 - $27.00 Per Hour

Job Summary: This role involves providing onsite technical support for live expert programs and retail locations, focusing on break/fix, hardware refreshes, and root cause analysis for computer issues. You will be responsible for supporting program build-outs, hardware replacements, and ensuring critical weekend coverage. The position requires strong diagnostic skills across various operating systems and effective resolution of technical problems.

Key Responsibilities:

• Provide tier 2 technical assistance for end-users.
• Manage hardware repairs and warranty processes.
• Support the deployment and maintenance of retail IT infrastructure.
• Diagnose and resolve complex hardware and software issues.
• Track and manage IT assets throughout their lifecycle.

Must-Have Skills:

• Experience with both Mac and Windows desktop environments.
• Proficiency in troubleshooting hardware and software problems.
• Strong customer service and communication abilities.
• Experience supporting end-users in a fast-paced corporate or enterprise environment is required for this role.