Desktop Support Technician II (Mac/Windows) – Onsite Tucson

Kforce Inc; Tucson (AZ); On-site; USD 30,000 - 41,000; Full time

Job summary

Kforce is seeking a Desktop Support Technician II for our client in Tucson, AZ. This onsite role covers front-line walk-up support, troubleshooting on Mac and Windows laptops, and hardware replacements for retail locations, with weekend coverage during peak seasons.

Responsibilities include level 2 technical support, incident triage, asset management, and documented resolutions. A Bachelor's degree or 5+ years of end-user support is required; Google Workspace and ServiceNow experience are highly

Qualifications

• Bachelor's degree or 5+ years of end-user technical support experience in a fast-paced environment.
• Experience with Google Workspace (Gmail, Sheets, Docs, Slides).
• Strong knowledge of Mac and Windows laptops and desktops, with ability to triage issues and perform hardware repairs.
• Advanced knowledge of ServiceNow, working queues and asset management module.

Responsibilities

• Perform level 2 tech work at the local site level supporting customers with questions, installations, and troubleshooting issues on company distributed laptops.
• Support the Live Expert program break/fix process, including triage, repair, vendor and warranty coordination, and timely ticket resolution.
• Support retail program break/fix and refresh, in support of retail program build outs and ongoing support.
• Ability to troubleshoot and perform root cause analysis on computer problems across Mac and Windows laptops and desktops, and configure and troubleshoot wired and wireless connectivity.
• Perform program testing for Live Expert and retail hardware and configurations.
• Handle escalations and investigations, including asset management inquiries for legal and compliance.
• Provide weekend support coverage
• Perform asset management activities: inventory tracking, device lifecycle management and documentation.
• Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal as needed
• Provide technical assistance and training to system users, and support additional departmental tasks as assigned

Skills

Mac and Windows hardware Troubleshoot

Customer service

On-site support

Incident triage

Education

Bachelor's degree or 5+ years end-user support

Tools

Google Workspace

ServiceNow

Job description

Kforce is seeking a Desktop Support Technician II for our client in Tucson, AZ. This onsite role covers front-line walk-up support, troubleshooting on Mac and Windows laptops, and hardware replacements for retail locations, with weekend coverage during peak seasons.

Responsibilities include level 2 technical support, incident triage, asset management, and documented resolutions. A Bachelor's degree or 5+ years of end-user support is required; Google Workspace and ServiceNow experience are highly