Onsite IT Helpdesk Specialist — User Support

Wexford Health Sources, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision insurance

401(k) retirement plan with company/US

Short-term disability

Continuing education (CEUs)

Pet Insurance

Flexible pay options

Discounted tuition

Job summary

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree facility in Pittsburgh, PA. You will be the first line of assistance for users, providing remote troubleshooting and escalating complex issues as needed.

Ideal candidates will have solid knowledge of Microsoft Windows and Office suites, Active Directory, basic networking, and experience with VEEAM and MDT. The role is onsite with growth opportunities in a healthcare IT environment.

Qualifications

• Strong knowledge of Microsoft Windows (7–11) and Office suites.
• Understanding of network fundamentals (DNS, WINS, DHCP).
• Experience with Active Directory.
• Experience with VEEAM.
• Experience with Microsoft Deployment Toolkit.
• Strong problem-solving and communication skills.

Responsibilities

• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedure

Skills

Windows OS

Office 365

SharePoint

Active Directory

Networking basics

VEEAM

MDT

Tools

VEEAM

Microsoft Deployment Toolkit

Office Suites

SharePoint

Job description

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree facility in Pittsburgh, PA. You will be the first line of assistance for users, providing remote troubleshooting and escalating complex issues as needed.

Ideal candidates will have solid knowledge of Microsoft Windows and Office suites, Active Directory, basic networking, and experience with VEEAM and MDT. The role is onsite with growth opportunities in a healthcare IT environment.