Onsite IT Helpdesk Specialist: End-User Support

Wexford Health Sources; Pittsburgh (Allegheny County); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) retirement plan with company-m\

Paid holidays

Paid time off

Descripción de la vacante

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree, Pittsburgh, PA location.

The role supports core organizational technologies, providing frontline technical assistance to end users across phone, email, and in-person channels. The successful candidate will troubleshoot desktop software, manage tickets, and work with the IT team to resolve issues, while maintaining inventory and delivering user training as needed.

Formación

• Understanding of Microsoft software and Windows operating systems (Windows 7–11).
• Experience with Active Directory and basic networking (DNS, DHCP).
• Ability to troubleshoot, document solutions, and educate end users.

Responsabilidades

• Serve as first point of contact for technical assistance via phone, email, or walk-up.
• Perform remote troubleshooting for remote users.
• Escalate issues as needed within IT team.
• Maintain Helpdesk ticketing records.
• Troubleshoot and support corporate software (Microsoft Office, Adobe).
• Manage office printing/copier systems support calls.
• Maintain inventory of desktops, laptops, and peripherals.
• Provide user training and support as needed.
• Keep up-to-date on network infrastructure technologies and trends.
• Document policies and procedures.

Conocimientos

Microsoft Windows troubleshooting

Active Directory

Networking fundamentals

Troubleshooting documentation

Customer service

Communication

Herramientas

VEEAM

Microsoft Deployment Toolkit

Descripción del empleo

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree, Pittsburgh, PA location.

The role supports core organizational technologies, providing frontline technical assistance to end users across phone, email, and in-person channels. The successful candidate will troubleshoot desktop software, manage tickets, and work with the IT team to resolve issues, while maintaining inventory and delivering user training as needed.