HelpDesk Support Specialist

Wexford Health; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision insurance

401(k) retirement plan with company/US

Short-term disability

Continuing education (CEUs)

Pet Insurance

Flexible pay options

Discounted tuition

Job summary

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree facility in Pittsburgh, PA. You will be the first line of assistance for users, providing remote troubleshooting and escalating complex issues as needed.

Ideal candidates will have solid knowledge of Microsoft Windows and Office suites, Active Directory, basic networking, and experience with VEEAM and MDT. The role is onsite with growth opportunities in a healthcare IT environment.

Qualifications

• Strong knowledge of Microsoft Windows (7–11) and Office suites.
• Understanding of network fundamentals (DNS, WINS, DHCP).
• Experience with Active Directory.
• Experience with VEEAM.
• Experience with Microsoft Deployment Toolkit.
• Strong problem-solving and communication skills.

Responsibilities

• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedure

Skills

Windows OS

Office 365

SharePoint

Active Directory

Networking basics

VEEAM

MDT

Tools

VEEAM

Microsoft Deployment Toolkit

Office Suites

SharePoint

Job description

HelpDesk Support Specialist

POSITION: HelpDesk Support Specialist
SCHEDULE: Monday-Friday
FACILITY: WHS Corporate Office – onsite
LOCATION: Greentree, Pittsburgh, PA

Wexford Health Sources, Inc. has been a leader in correctional healthcare for over 30 years, delivering compassionate, patient-centered care to underserved populations.

Position Summary
The HelpDesk Support Specialist functions as part of the Information Technology team and is responsible for supporting the core technologies of the entire organization. Responsibilities include:

• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedure

Why Work with Wexford Health?

• Performance check-ins with annual merit increase
• Generous paid-time-off program that combines vacation and sick leave
• Paid holidays
• Comprehensive health insurance through Blue Cross/Blue Shield
• Dental and Vision insurance
• 401(k) retirement savings plan with company match
• Company-paid short-term disability and life insurance
• Non-taxed Healthcare and dependent care spending account
• Continuing education options
• Free CEUs
• Pet Insurance
• Flexible pay options including Wisely Card and PayPal
• Discounted Tuition at University of North Alabama, Chamberlain University, Salem University, and Southern New Hampshire University
• Partnership discounts on student loan refinancing, home/auto insurance, travel, electronics, entertainment, restaurants, health and wellness, and more!

What You’ll Need

• Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, Sharepoint, etc.
• Understanding of network fundamentals (DNS, WINS, DHCP, etc)
• Experience with Active Directory
• Experience with VEEAM preferred
• Experience with Microsoft Deployment Toolkit
• Demonstrated ability to troubleshoot and document solutions
• Ability to regularly investigate and solve non-routine problems.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate
• Strong analytical and problem solving skills
• Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
• Excellent interpersonal/customer service skills; ability to work well with end users
• Positive attitude

Equal Opportunity Employer
We celebrate diversity and welcome all qualified candidates.

Your expertise matters here. Your insights help drive better decisions and stronger healthcare operations.
Apply today and become part of a team committed to making a difference through data-driven solutions.