HelpDesk Support Specialist

Wexford Health Sources; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company-m\

Paid holidays

Paid time off

Job summary

Wexford Health Sources, Inc. is seeking a HelpDesk Support Specialist to join the IT team at the Greentree, Pittsburgh, PA location.

The role supports core organizational technologies, providing frontline technical assistance to end users across phone, email, and in-person channels. The successful candidate will troubleshoot desktop software, manage tickets, and work with the IT team to resolve issues, while maintaining inventory and delivering user training as needed.

Qualifications

• Understanding of Microsoft software and Windows operating systems (Windows 7–11).
• Experience with Active Directory and basic networking (DNS, DHCP).
• Ability to troubleshoot, document solutions, and educate end users.

Responsibilities

• Serve as first point of contact for technical assistance via phone, email, or walk-up.
• Perform remote troubleshooting for remote users.
• Escalate issues as needed within IT team.
• Maintain Helpdesk ticketing records.
• Troubleshoot and support corporate software (Microsoft Office, Adobe).
• Manage office printing/copier systems support calls.
• Maintain inventory of desktops, laptops, and peripherals.
• Provide user training and support as needed.
• Keep up-to-date on network infrastructure technologies and trends.
• Document policies and procedures.

Skills

Microsoft Windows troubleshooting

Active Directory

Networking fundamentals

Troubleshooting documentation

Customer service

Communication

Tools

VEEAM

Microsoft Deployment Toolkit

Job description

POSITION: HelpDesk Support Specialist

SCHEDULE: Monday-Friday

FACILITY: WHS Corporate Office - onsite

LOCATION: Greentree, Pittsburgh, PA

Wexford Health Sources, Inc. has been a leader in correctional healthcare for over 30 years, delivering compassionate, patient-centered care to underserved populations.

Position Summary

The HelpDesk Support Specialist functions as part of the Information Technology team and is responsible for supporting the core technologies of the entire organization. Responsibilities include:

• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedure

Why Work with Wexford Health?

• Performance check-ins with annual merit increase
• Generous paid-time-off program that combines vacation and sick leave
• Paid holidays
• Comprehensive health insurance through Blue Cross/Blue Shield
• Dental and Vision insurance
• 401(k) retirement savings plan with company match
• Company-paid short-term disability and life insurance
• Non-taxed Healthcare and dependent care spending account
• Continuing education options
• Free CEUs
• Pet Insurance
• Flexible pay options including Wisely Card and PayPal
• Discounted Tuition at University of North Alabama, Chamberlain University, Salem University, and Southern New Hampshire University
• Partnership discounts on student loan refinancing, home/auto insurance, travel, electronics, entertainment, restaurants, health and wellness, and more!

What You'll Need

• Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, Sharepoint, etc.
• Understanding of network fundamentals (DNS, WINS, DHCP, etc)
• Experience with Active Directory
• Experience with VEEAM preferred
• Experience with Microsoft Deployment Toolkit
• Demonstrated ability to troubleshoot and document solutions
• Ability to regularly investigate and solve non-routine problems.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate
• Strong analytical and problem solving skills
• Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
• Excellent interpersonal/customer service skills; ability to work well with end users
• Positive attitude

Equal Opportunity Employer

We celebrate diversity and welcome all qualified candidates.

Your expertise matters here. Your insights help drive better decisions and stronger healthcare operations.