Field IT Deskside Support Engineer (Onsite)

Shrive Technologies LLC; Wexford (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Shrive Technologies LLC in the United States (Allegheny County, Wexford) is seeking an IT Deskside Support Engineer to deliver onsite and field-based IT support. You will handle desktops, laptops, peripherals, and basic networking while coordinating remote assistance and on-site visits within a ~30‑mile radius.

The role requires 4+ years in deskside or field IT support, with healthcare environment experience preferred.

Qualifications

• Minimum 4+ years of experience in Deskside IT Support, Field Support or Onsite IT Operations.
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands-on experience with Windows desktops and laptops, peripherals and printers, basic networking, and remote support coordination tools.
• Familiarity with ITSM tools (preferably ServiceNow).
• Ability to lift and move IT equipment.
• Willingness to travel within assigned field region.
• Flexibility for after-hours or emergency support when required.
• Adherence to organizational security and safety policies.

Responsibilities

• Provide deskside and field IT support to enterprise and healthcare sites.
• Coordinate remote and onsite issue resolution and follow-up.
• Support Windows desktops, laptops, peripherals, and printers.
• Assist with IT equipment setup, maintenance and basic networking tasks.
• Adhere to IT security and safety policies and procedures.

Skills

Deskside IT Support

Field/Onsite IT Operations

Healthcare environment experience

Remote support coordination

Security policy adherence

Tools

ServiceNow

Job description

Shrive Technologies LLC in the United States (Allegheny County, Wexford) is seeking an IT Deskside Support Engineer to deliver onsite and field-based IT support. You will handle desktops, laptops, peripherals, and basic networking while coordinating remote assistance and on-site visits within a ~30‑mile radius.

The role requires 4+ years in deskside or field IT support, with healthcare environment experience preferred.