Onsite IT Help Desk Technician (Windows & Mobility)

Insight Global; Tucson (AZ); On-site; USD 38,000 - 60,000; Full time

Job summary

Insight Global seeks a Help Desk Technician to deliver onsite end-user support in Downtown Tucson. You will troubleshoot PCs, iPhones, and iPads, document issues, and act as the frontline contact for users with a focus on timely, professional service.

The role requires hands-on hardware troubleshooting, Windows OS knowledge, and experience with Microsoft 365 and Active Directory. Equal opportunity employer; [e-mail].

Qualifications

• Experience providing end-user support in an IT environment.
• Strong troubleshooting across PCs, mobile devices, and software.
• Proficient in documenting steps and resolutions.
• Solid communication and customer-service skills.

Responsibilities

• Provide onsite end-user support in Downtown Tucson.
• Troubleshoot hardware, software, and mobile-device issues by phone, email, and in person.
• Serve as primary contact for users and document issues and resolutions.
• Deliver timely, professional customer service.

Skills

End-user support

Hardware troubleshooting

Windows OS

Microsoft Office

Active Directory

Mobile devices

Documentation

Communication

Education

No formal degree stated

Tools

SCCM / Microsoft Software Center

Microsoft 365

Job description

Insight Global seeks a Help Desk Technician to deliver onsite end-user support in Downtown Tucson. You will troubleshoot PCs, iPhones, and iPads, document issues, and act as the frontline contact for users with a focus on timely, professional service.

The role requires hands-on hardware troubleshooting, Windows OS knowledge, and experience with Microsoft 365 and Active Directory. Equal opportunity employer; [e-mail].