Help Desk Technician

Insight Global; Tucson (AZ); On-site; USD 38,000 - 60,000; Full time

Job summary

Insight Global seeks a Help Desk Technician to deliver onsite end-user support in Downtown Tucson. You will troubleshoot PCs, iPhones, and iPads, document issues, and act as the frontline contact for users with a focus on timely, professional service.

The role requires hands-on hardware troubleshooting, Windows OS knowledge, and experience with Microsoft 365 and Active Directory. Equal opportunity employer; [e-mail].

Qualifications

• Experience providing end-user support in an IT environment.
• Strong troubleshooting across PCs, mobile devices, and software.
• Proficient in documenting steps and resolutions.
• Solid communication and customer-service skills.

Responsibilities

• Provide onsite end-user support in Downtown Tucson.
• Troubleshoot hardware, software, and mobile-device issues by phone, email, and in person.
• Serve as primary contact for users and document issues and resolutions.
• Deliver timely, professional customer service.

Skills

End-user support

Hardware troubleshooting

Windows OS

Microsoft Office

Active Directory

Mobile devices

Documentation

Communication

Education

No formal degree stated

Tools

SCCM / Microsoft Software Center

Microsoft 365

Job description

Job Description

Insight Global is seeking a Help Desk Technician to provide onsite end-user support in Downtown Tucson. This individual will troubleshoot hardware, software, and mobile-device issues through phone, email, and in-person support. The technician will serve as a primary point of contact for users, document issues and resolutions, and provide timely, professional customer service.

Location: Onsite – Downtown TucsonHours: Monday–Friday, 8:00 AM–5:00 PMOn-Call: One week every 10 weeks

Skills and Requirements

• Strong end-user troubleshooting skills across PCs, iPhones, and iPads
• Hands-on hardware troubleshooting experience
• Knowledge of PC and desktop hardware
• Working knowledge of Windows operating systems, protocols, and standards
• Strong Microsoft Office experience
• Ability to accurately document troubleshooting steps, actions, and resolutions
• Strong written, verbal, email, and customer-service communication skills
• Previous experience in an enterprise IT environment
• Active Directory experience
• Microsoft 365, SharePoint, and Teams
• RSA SecurID
• Microsoft Authenticator
• SCCM / Microsoft Software Center

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].