On-Call IT Helpdesk Technician - End User Support (Tucson)

Alorica Inc.; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base pay & incentives

Medical, dental, vision & 401(k)

Career development opportunities

Growth within a global organization

Employee assistance program

Job summary

Alorica Inc. in Tucson is seeking an End User Support Technician I to provide first-line IT support in a fast-paced call center. You will troubleshoot hardware and software, image PCs with SCCM, and assist network, server and voice teams as needed.

The role requires 2-3 years of related IT experience, strong customer service and communication skills, and the ability to work after hours on rotation. You must move devices in the site and coordinate with vendors and facilities.

Qualifications

• 2-3 years of related IT support experience.
• Diploma or equivalent with relevant certifications.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot basic to moderately complex IT issues for PCs, laptops, printers, and peripherals.
• Provide hands-on support for other service lines and relay technical information to network/server/voice teams.
• Image PCs using SCCM and maintain security patching and antivirus updates.
• Troubleshoot software issues within the site and ensure compliance with IT policies.
• Respond to help desk tickets promptly and escalate complex issues as needed to leadership.
• Assist with after-hours on-call rotation and escort vendors or facilities into IT areas.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Diploma or equivalent experience/certifications

Tools

Office 365

SCCM

ServiceNow

Active Directory

Windows 10

Job description

Alorica Inc. in Tucson is seeking an End User Support Technician I to provide first-line IT support in a fast-paced call center. You will troubleshoot hardware and software, image PCs with SCCM, and assist network, server and voice teams as needed.

The role requires 2-3 years of related IT experience, strong customer service and communication skills, and the ability to work after hours on rotation. You must move devices in the site and coordinate with vendors and facilities.