Onsite Desktop Support Engineer – Windows & Office 365

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 40,000; Full time

Job summary

Droisys seeks an IT Help Desk professional to handle inbound calls, chats, and emails in the service desk from Scottsdale, AZ. You will diagnose Windows app issues, perform basic network troubleshooting, and escalate complex problems via the IT ticketing system.

The role involves configuring desktop hardware, administering Office 365 email and AD accounts, and supporting end users on devices including iPad/iPhone/Android. 5-day onsite work is expected for 12 months.

Qualifications

• Handling inbound calls, chat and emails in service desk.
• Diagnose and resolve Windows applications issues.
• Basic troubleshooting of internet/LAN/WAN and VPN issues.
• Familiar with IT ticketing systems and ticket escalation.

Responsibilities

• Handle inbound calls, chat and emails in the service desk.
• Diagnose and resolve a wide range of Windows applications issues.
• Troubleshoot network issues including internet, LAN, WAN and VPN.
• Escalate complex issues to appropriate resolver groups via IT ticketing.
• Install, upgrade, and troubleshoot printers and related hardware.
• Configure desktop hardware to meet specs and business standards.
• Administer email accounts in Office 365 and manage distribution lists.
• Manage user accounts and password resets in Active Directory.

Skills

Communication

Customer service

Problem solving

Technical support

Tools

Office 365

Active Directory

Printers

Job description

Droisys seeks an IT Help Desk professional to handle inbound calls, chats, and emails in the service desk from Scottsdale, AZ. You will diagnose Windows app issues, perform basic network troubleshooting, and escalate complex problems via the IT ticketing system.

The role involves configuring desktop hardware, administering Office 365 email and AD accounts, and supporting end users on devices including iPad/iPhone/Android. 5-day onsite work is expected for 12 months.