Onsite IT Help Desk Technician | Windows & Mobile Support

Dogwood Industries LLC; Sedro-Woolley (WA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

401(k) retirement plan

Paid vacation, sick leave and holidays

Employee Referral Bonus Program

Life Insurance

Disability benefits

Job summary

Dogwood Industries LLC in Sedro-Woolley, WA is seeking an IT Help Desk Technician for a 100% on-site role supporting Sedro-Woolley, Everett, and Bothell sites. You will manage tickets, set up devices, and maintain user accounts to keep daily operations running smoothly.

The role requires 1–2 years in IT support, hands-on AD/365/Entra ID, Windows 11, ERP familiarity, SolidWorks/PDM, and strong communication/documentation skills. Travel between sites is required.

Qualifications

• 1–2 years of help desk or IT support experience.
• Experience with Active Directory, Microsoft 365, Entra ID (Azure AD), and Exchange Online.
• Experience supporting Windows 11 devices and user accounts.
• Experience provisioning/troubleshooting mobile devices (iPhone preferred).
• Familiarity with ERP platforms and supporting business systems.
• SolidWorks and PDM installation/troubleshooting experience.

Responsibilities

• Manage and resolve incoming tickets via RMM platform (NinjaOne).
• Provide face-to-face and remote IT support for Windows 11 devices.
• Provision and support iPhones; coordinate with cellular providers.
• Onboard/offboard employees; configure devices and setup accounts.
• Manage permissions in Active Directory, Microsoft 365, ERP, and internal platforms.
• Install, configure, and troubleshoot SolidWorks and PDM.
• Administer Exchange Online: shared mailboxes, calendars, distribution lists.
• Support Entra ID (Azure AD) for MFA and Conditional Access.
• Assist with backups, data migrations, and device transitions.
• Provide basic troubleshooting for networking gear and patch panels.
• Maintain hardware/software asset tracking and IT documentation.
• Escalate complex issues to senior IT team.

Skills

Active Directory

Microsoft 365

Azure AD

Windows 11

ERP systems

Communication

Documentation

Travel between sites

PowerShell

Tools

SolidWorks

PDM

Job description

Dogwood Industries LLC in Sedro-Woolley, WA is seeking an IT Help Desk Technician for a 100% on-site role supporting Sedro-Woolley, Everett, and Bothell sites. You will manage tickets, set up devices, and maintain user accounts to keep daily operations running smoothly.

The role requires 1–2 years in IT support, hands-on AD/365/Entra ID, Windows 11, ERP familiarity, SolidWorks/PDM, and strong communication/documentation skills. Travel between sites is required.