Onsite IT Help Desk Technician & User Support

Planet Depos; Rockville (MD); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Life Insurance

Voluntary Long Term Disability

PTO

Paid Holidays

401(k)

Employee Assistance Program (EAP)

Maternity Leave

Job summary

Planet Depos is seeking a Help Desk Technician to provide on-site and remote support for employees in Rockville, MD. The role involves diagnosing hardware/software issues, setting up user accounts, and maintaining inventory while ensuring tickets are resolved promptly.

The position requires 2+ years in IT user support, strong communication, and the ability to work under pressure, with potential after-hours work and occasional travel to DMV area offices.

Qualifications

• Minimum of 2 years’ experience in Information Technology, specifically in user support for hardware/software problems.
• Good understanding of computer systems, mobile devices, and other tech products.
• Must have great attention to detail and excellent verbal and written communication skills.
• Must be motivated, organized, and work well under pressure.

Responsibilities

• Provide phone and helpdesk support for local and off-site employees.
• Diagnose system errors and other issues.
• Follow-up with employees to ensure issues are resolved.
• Assist with the onboarding and training of new employees.
• Set up new employee accounts and delete terminated employee accounts.
• Manage helpdesk tickets in a timely manner.
• Utilize ticket tracking system to document all support incidents.
• Assist with maintaining inventory of hardware, software and support assets.
• Support PCs, mobile devices, printers and related equipment.
• Assist with software applications troubleshooting and deployments.
• Familiarity with cybersecurity basics including MFA/DUO/MDM.

Skills

Phone support

Troubleshooting

Remote support

Documentation

Communication

Time management

Customer service

Onboarding

Tools

Microsoft Active Directory

Office 365

Intune

Azure AD

Group Policy

Remote desktop

Job description

Planet Depos is seeking a Help Desk Technician to provide on-site and remote support for employees in Rockville, MD. The role involves diagnosing hardware/software issues, setting up user accounts, and maintaining inventory while ensuring tickets are resolved promptly.

The position requires 2+ years in IT user support, strong communication, and the ability to work under pressure, with potential after-hours work and occasional travel to DMV area offices.