Onsite IT Help Desk Technician | Customer Support

Oklahoma Farm Bureau Insurance; Oklahoma; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Oklahoma Farm Bureau Insurance is seeking a hands-on Help Desk Technician to join the IT team in Oklahoma. This full-time, on-site role supports computer setup, software installs, and user issue resolution for staff across departments.

Responsibilities include documenting issues in Ingvate, maintaining Active Directory information, and assisting with end-user training and weekly on-call rotations. Strong customer service and teamwork are essential, with opportunities for professional growth.

Qualifications

• Associate degree or equivalent required.
• Experience with Help Desk ticketing systems.
• Strong written and spoken communication skills.

Responsibilities

• Set up and configure computers and software as needed.
• Troubleshoot software, hardware, and printer issues in the Help Desk.
• Log calls and document issues using Ingvate ticketing software.
• Participate in after-hours on-call rotation and support events.

Skills

Customer Service

Communication

Team Collaboration

Problem Solving

Education

Associates degree

Tools

InvGate

Active Directory

Microsoft Office

Job description

Oklahoma Farm Bureau Insurance is seeking a hands-on Help Desk Technician to join the IT team in Oklahoma. This full-time, on-site role supports computer setup, software installs, and user issue resolution for staff across departments.

Responsibilities include documenting issues in Ingvate, maintaining Active Directory information, and assisting with end-user training and weekly on-call rotations. Strong customer service and teamwork are essential, with opportunities for professional growth.