Onsite IT Help Desk Tech - Fast Support & Training

Continental Resources, Inc.; Oklahoma City, Northern (OK, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Continental Resources, Inc. in Oklahoma City is seeking an IT Help Desk Technician to provide first‑level support for end users, troubleshoot hardware and software issues, and log incidents in the work-tracking system.

The role involves password resets, software installations, and escalating complex problems as needed. You will work under supervision, participate in rotation-based on‑call shifts, and help keep office and field operations running smoothly.

Qualifications

• High school diploma or GED required.
• Willing to work rotational on-call schedule.
• Basic hardware and software knowledge including MS Office and Windows.
• Pre-employment background and drug test.

Responsibilities

• Provide first-level support for end users via phone, email, and in person.
• Troubleshoot hardware and software issues and log incidents in the work tracking system.
• Assist in password resets, software installations, and routine IT tasks.
• Escalate complex problems as needed and coordinate with team members.
• May train users on software and hardware on-site.
• Stay current with technology and contribute to documentation.

Skills

Communication skills

Computer skills

Team player

On-call readiness

Education

High school diploma or GED

Associate's degree or higher in related field (preferred)

Tools

Oil and Gas software knowledge

Job description

Continental Resources, Inc. in Oklahoma City is seeking an IT Help Desk Technician to provide first‑level support for end users, troubleshoot hardware and software issues, and log incidents in the work-tracking system.

The role involves password resets, software installations, and escalating complex problems as needed. You will work under supervision, participate in rotation-based on‑call shifts, and help keep office and field operations running smoothly.