Onsite IT Help Desk Technician

Century Aluminum; Robards (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

Century Aluminum is seeking a Help Desk Analyst to support and maintain in-house computer systems, desktops, and peripherals at the Robards, KY site. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and end-user training where required.

Responsibilities include troubleshooting, on-site analysis, maintaining hardware inventories, documenting issues, and ensuring network connectivity for servers and workstations.

Qualifications

• Experience troubleshooting and resolving PC issues.
• Experience developing test cases and test plans.
• Ability to conduct research into software-related issues and products.
• Level 2 communication skills for written and oral communication.

Responsibilities

• Work with end users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems and implement hardware solutions.
• Receive and respond to incoming calls, pages, and/or emails regarding PC/hardware problems.
• Develop and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripherals.
• Document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on platforms and operating systems.
• Recommend, schedule, and perform PC hardware upgrades and repairs.
• Provide IT support for Century Aluminum plant operations
• Configure systems to ensure smooth operation for business objectives and processes.
• Create and maintain documentation related to assigned areas of responsibility.
• Ensure network connectivity of servers, workstations and network appliances.
• Apply upgrades, patches, and hotfixes as approved.

Skills

Troubleshooting PC issues

Test cases & test plans

Research software issues

Communication skills

Education

High School

Technical training

Job description

Century Aluminum is seeking a Help Desk Analyst to support and maintain in-house computer systems, desktops, and peripherals at the Robards, KY site. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and end-user training where required.

Responsibilities include troubleshooting, on-site analysis, maintaining hardware inventories, documenting issues, and ensuring network connectivity for servers and workstations.