On-Site IT Help Desk Technician: PC & Peripherals

Century Aluminum; Robards (KY); On-site; USD 42,000 - 58,000; Full time

Job summary

Century Aluminum is seeking a Helpdesk Analyst to support in-house computer systems, desktops, and peripherals at our Robards, KY facility. You will install, diagnose, repair, and upgrade hardware and ensure workstation performance.

You will also train end users and provide timely IT support to Century Aluminum plant operations. The role requires strong PC hardware troubleshooting, inventory management, and documentation skills, with on-site responsibilities in a manufacturing environment.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred for advanced roles.
• Experience in helpdesk or IT support environments preferred.
• A+ certification preferred or equivalent practical knowledge.
• Strong trouble-shooting skills for PC hardware and software issues.

Responsibilities

• Work with end users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and networking peripherals.
• Perform on-site analysis and resolution of complex PC problems and implement corrective hardware solutions.
• Receive and respond to calls, pages, and emails regarding PC and hardware problems.
• Develop and maintain inventory of monitors, keyboards, drives, printers, and other peripherals.
• Document instances of hardware failure, repair, installation, and removal.

Skills

PC hardware

Troubleshooting

End user training

Networked peripherals

Education

High school diploma

Bachelor's preferred

Tools

A+ Certification

Job description

Century Aluminum is seeking a Helpdesk Analyst to support in-house computer systems, desktops, and peripherals at our Robards, KY facility. You will install, diagnose, repair, and upgrade hardware and ensure workstation performance.

You will also train end users and provide timely IT support to Century Aluminum plant operations. The role requires strong PC hardware troubleshooting, inventory management, and documentation skills, with on-site responsibilities in a manufacturing environment.