IT Help Desk Technician — On-Site Hardware & Support

Century Aluminum Company; Kentucky; On-site; USD 36,000 - 55,000; Full time

Job summary

Century Aluminum Company is seeking a Help Desk Analyst to support in-house computer systems, desktops, and peripherals at the Robards, KY plant. You will install, diagnose, repair, maintain, and upgrade hardware while ensuring optimal workstation performance and end-user satisfaction.

The role involves troubleshooting, providing user training, and documenting hardware issues. A strong emphasis on IT support for manufacturing operations and on-site problem solving is required.

Qualifications

• High School diploma required.
• 1+ years of help desk experience.
• 3+ years of related IT experience.

Responsibilities

• Work with end users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Provides all necessary IT support for Century Aluminum plant operations
• Configure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Create and maintain documentation as it relates to all assigned areas of responsibility.
• Ensure network connectivity of all servers, workstations and other network appliances.
• Recommends upgrades, patches, and hotfixes. Applies and installs approved upgrades, patches and hotfixes.

Education

High School

Job description

Century Aluminum Company is seeking a Help Desk Analyst to support in-house computer systems, desktops, and peripherals at the Robards, KY plant. You will install, diagnose, repair, maintain, and upgrade hardware while ensuring optimal workstation performance and end-user satisfaction.

The role involves troubleshooting, providing user training, and documenting hardware issues. A strong emphasis on IT support for manufacturing operations and on-site problem solving is required.