IT Systems Analyst: Help Desk & Infrastructure

KOBELCO ALUMINUM AUTOMOTIVE PRODUCTS LLC; Bowling Green (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

KOBELCO ALUMINUM AUTOMOTIVE PRODUCTS LLC in Bowling Green, KY is seeking an IT Systems Analyst to provide end-user support, manage hardware and software, and monitor enterprise systems in a hands-on, in-person role.

This position emphasizes troubleshooting, documentation, and collaboration with the IT team to keep daily operations running smoothly. A computer-related degree and at least two years of IT experience are preferred. Strong communication and customer-service skills are essential.

Qualifications

• Computer-related college degree required.
• Some education requirements can be offset by work experience.
• Minimum of 2 years’ experience in IT field.

Responsibilities

• Respond to Helpdesk tickets via email, Teams, and phone.
• Troubleshoot hardware/software issues and escalate as needed.
• System user creation and PC setup.
• Monitor and manage infrastructure and enterprise systems.
• Assist with IT audits.
• Collaborate with infrastructure team and vendors on projects.

Skills

Help desk experience

Analytical thinking

Communication skills

Team collaboration

English reading proficiency

Instruction following

Self-starter

Windows applications

Database familiarity

Education

Computer-related degree

2+ years IT experience

Job description

KOBELCO ALUMINUM AUTOMOTIVE PRODUCTS LLC in Bowling Green, KY is seeking an IT Systems Analyst to provide end-user support, manage hardware and software, and monitor enterprise systems in a hands-on, in-person role.

This position emphasizes troubleshooting, documentation, and collaboration with the IT team to keep daily operations running smoothly. A computer-related degree and at least two years of IT experience are preferred. Strong communication and customer-service skills are essential.