IT Help Desk Technician – Onsite Support & End-User Expert

Chloeta; Oklahoma City (OK); On-site; USD 25,000 - 39,000; Part time

Job summary

Chloeta is seeking an Information Technology Help Desk Technician I to provide internal technical support to employees in Oklahoma City. This role focuses on resolving Help Desk tickets, troubleshooting hardware/software, and assisting with end-user training.

Fully onsite at corporate headquarters with no travel. Responsibilities include documenting issues, configuring IT equipment, and supporting IT projects.

Qualifications

• One year of hands-on experience with computers and technology.
• Preferred: coursework or degree in Computer Science, Computer Information Systems, Information Technology, or related field.
• Preferred: experience in a Help Desk, technical support, or similar environment.

Responsibilities

• Resolve Help Desk tickets promptly with focus on end user satisfaction.
• Diagnose and troubleshoot hardware, software, connectivity, and peripheral issues.
• Document issues, steps, and resolutions clearly.
• Configure, maintain, and track company IT equipment (computers, tablets, mobile devices).
• Install, configure, and support approved applications on company devices.
• Assist IT team with projects, deployments, and initiatives.
• Lift and move IT equipment up to 50 pounds as needed.

Skills

PC hardware

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication

Team collaboration

Learning new tech

Education

Coursework or degree in Computer Science / IT

Tools

Windows OS

Microsoft 365

Job description

Chloeta is seeking an Information Technology Help Desk Technician I to provide internal technical support to employees in Oklahoma City. This role focuses on resolving Help Desk tickets, troubleshooting hardware/software, and assisting with end-user training.

Fully onsite at corporate headquarters with no travel. Responsibilities include documenting issues, configuring IT equipment, and supporting IT projects.