Tech Support Specialist - User-First IT Helpdesk

Community Action Agency Of Oklahoma; Oklahoma City (OK); On-site; USD 23,000 - 33,000; Full time

Job summary

Community Action Agency Of Oklahoma is seeking a Technology Support Specialist to provide frontline IT support across the Central Office in Oklahoma City and Head Start centers. You will diagnose hardware and software issues, deploy updates, and ensure timely resolutions while maintaining courteous service and strong accountability.

The role requires collaborative communication with staff at all levels and frequent travel in the OKC metro area, with a focus on reliable, user-friendly technology

Qualifications

• Certifications in IT support and related areas.
• Proficient in Microsoft Office suite.
• Ability to handle confidential employee matters with discretion.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication across all levels.
• Ability to collaborate with diverse groups and build connections.
• Curiosity to research solutions and adapt to evolving technology.

Responsibilities

• Respond to support requests promptly, understanding needs and providing partner-like service.
• Diagnose and resolve hardware, software, printing, or network issues for staff.
• Document troubleshooting steps and resolutions, and identify trends to prevent recurring problems.

Skills

Proficient in Excel, Word, Outlook, or

Education

CompTIA A+

Google IT Support Professional

Microsoft IT Support Associate

Tools

Excel

Word

Outlook

Teams

Job description

Community Action Agency Of Oklahoma is seeking a Technology Support Specialist to provide frontline IT support across the Central Office in Oklahoma City and Head Start centers. You will diagnose hardware and software issues, deploy updates, and ensure timely resolutions while maintaining courteous service and strong accountability.

The role requires collaborative communication with staff at all levels and frequent travel in the OKC metro area, with a focus on reliable, user-friendly technology