Information Technology Help Desk Technician

Confidentiel; Irvine (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Confidentiel is seeking an IT Help Desk Technician in Irvine, CA for a 6-month contract. The role provides front-line technical support across the organization, addressing hardware, software, and network issues in person, remotely, or by phone.

The ideal candidate has 2–4 years in desktop support, customer-focused skills, and strong technical proficiency. Collaboration with IT teams and adherence to security policies are essential in this fast-paced enterprise environment.

Qualifications

• Associate's degree in computer science, Information Technology, or related field; or equivalent professional experience

Responsibilities

• Provide Tier 1 and Tier 2 support for desktop, laptop, mobile, and peripheral devices (Windows, macOS, iOS)
• Answer user inquiries regarding computer software or hardware operation to resolve problems in person, via telephone, or from a remote location
• Respond to and resolve technical issues using ServiceNow ticketing system
• Perform remote troubleshooting and diagnostics using remote support tools
• Install, configure, and maintain software applications and operating systems
• Conduct hardware testing and enter commands to observe system functioning, verify correct operations, and detect errors
• Document support activities, resolutions, and escalation paths in accordance with ITIL practices
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Collaborate with other IT teams to ensure timely resolution of complex issues
• Assist with onboarding/offboarding processes including device provisioning and account setup
• Maintain compliance with security policies and procedures, including endpoint protection and data loss prevention
• Read technical manuals and confer with users to investigate and resolve problems or provide technical assistance

Skills

Customer service

Communication

Problem-solving

Independent working

Multitasking

Education

Associate's degree in CS/IT or related field

Tools

Jamf Pro administration

Active Directory

Microsoft Intune

Apple School Manager

Networking (TCP/IP, DNS, DHCP)

Configuration management software

Job description

*****Looking for 2-4 years of experience, but more years will be considered*****

Title: Tech, IT

Location: Irvine, CA 92614

Duration: 6 months Contract

Summary:

The IT Help Desk Technician provides front-line technical support to end users across the organization. This role is responsible for resolving hardware, software, and network-related issues in person, remotely, or via phone. The ideal candidate is customer-focused, technically proficient, and thrives in a fast-paced enterprise environment.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for desktop, laptop, mobile, and peripheral devices (Windows, macOS, iOS)
• Answer user inquiries regarding computer software or hardware operation to resolve problems in person, via telephone, or from a remote location
• Respond to and resolve technical issues using ServiceNow ticketing system
• Perform remote troubleshooting and diagnostics using remote support tools
• Install, configure, and maintain software applications and operating systems
• Conduct hardware testing and enter commands to observe system functioning, verify correct operations, and detect errors
• Document support activities, resolutions, and escalation paths in accordance with ITIL practices
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Collaborate with other IT teams to ensure timely resolution of complex issues
• Assist with onboarding/offboarding processes including device provisioning and account setup
• Maintain compliance with security policies and procedures, including endpoint protection and data loss prevention
• Read technical manuals and confer with users to investigate and resolve problems or provide technical assistance

Qualifications:

• Associate's degree in computer science, Information Technology, or related field; or equivalent professional experience
• 2–4 years of experience in desktop support or technical help desk roles
• Strong verbal and written communication skills with a focus on customer service
• Problem-solving skills and strong interpersonal abilities
• Ability to work independently and manage multiple priorities

Proficiency in:

• Windows and macOS environments
• Jamf Pro administration and Apple device lifecycle management
• Active Directory, Microsoft Intune, and Apple School Manager
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuration management software, desktop communications software, operating system software, and internet directory services software
• Certifications such as Jamf Certified Associate, CompTIA A+, or Microsoft Modern Desktop Administrator are a plus

Preferred Attributes:

• Experience in enterprise IT environments with structured ticketing and escalation workflows
• Familiarity with automation tools and patch management strategies
• Demonstrated ability to troubleshoot complex technical issues with minimal supervision
• Passion for continuous learning and staying current with emerging technologies