IT Helpdesk & Desktop Support Engineer

Automatic Data Processing, Inc.; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Southeastern Computer Associates, LLC is seeking an IT Support professional to provide on-site helpdesk, desktop, and network support in Kennesaw, GA. The role covers WAN/LAN design, cloud services, and data backup/disaster recovery solutions, with emphasis on Microsoft Azure, MS 365, and Google environments.

Candidate should be able to work independently and in a team, communicate clearly, and document processes.

Qualifications

• Experience in IT support and helpdesk environments.
• Strong communication and time-management skills.
• Ability to work independently and in a team.

Responsibilities

• Provide helpdesk and desktop support to clients.
• Design and support WAN/LAN networks, VPN, and cloud services.
• Maintain documentation in PSA, RMM, and internal systems.
• Track time and expenses; update client and ticket status.
• Escalate issues when service levels are exceeded.
• Keep clients informed about incidents and outages.

Job description

Southeastern Computer Associates, LLC is seeking an IT Support professional to provide on-site helpdesk, desktop, and network support in Kennesaw, GA. The role covers WAN/LAN design, cloud services, and data backup/disaster recovery solutions, with emphasis on Microsoft Azure, MS 365, and Google environments.

Candidate should be able to work independently and in a team, communicate clearly, and document processes.