Onsite Atlanta Helpdesk Technician – IT Support Specialist

RSUI; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

RSUI in Atlanta, Georgia is seeking a Helpdesk Technician to join our onsite team. You will deliver end-user support, troubleshoot hardware and software, and maintain ticketing records in ServiceNow while ensuring superior customer service.

This role requires effective communication, teamwork, and the ability to work in a fast-paced environment with after-hours on-call rotations. Candidates should have 2+ years of helpdesk experience and a solid foundation in IT fundamentals.

Qualifications

• Bachelor’s degree preferred; Associate’s degree or equivalent business experience required.
• 2+ years of experience in a technical customer support role.
• Familiar with basic and intermediate troubleshooting techniques.
• Able to support Microsoft Office applications (Word/Excel/Outlook).
• Experience with ServiceNow or a similar ITSM/ticketing platform.
• Working knowledge of Active Directory / Microsoft Entra ID.
• Familiarity with endpoint deployment tools (Intune/SCCM).
• Ability to work independently and in a team with strong communication.

Responsibilities

• Respond quickly to end-user requests and provide professional customer service.
• Monitor ServiceNow queue and handle issues per team guidelines.
• Install or assist with hardware and peripheral components.
• Troubleshoot and repair network hardware/software and peripherals.
• Document problems, requests, and resolutions in ServiceNow.
• Load specified software packages and updates as needed.
• Escalate major problems with necessary details for handoff.
• Instruct users on equipment and software usage.
• Follow up to ensure complete problem resolution.
• Assist with other tasks as needed.

Skills

Customer service

Technical support

End-user support

Team collaboration

Education

Associate degree or related field

Bachelor's degree preferred

Tools

ServiceNow

Active Directory

Intune/SCCM

Office 365

Job description

RSUI in Atlanta, Georgia is seeking a Helpdesk Technician to join our onsite team. You will deliver end-user support, troubleshoot hardware and software, and maintain ticketing records in ServiceNow while ensuring superior customer service.

This role requires effective communication, teamwork, and the ability to work in a fast-paced environment with after-hours on-call rotations. Candidates should have 2+ years of helpdesk experience and a solid foundation in IT fundamentals.