Help Desk Specialist: IT Support & Desk-Side Expert

Intellibee Inc; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

401(k) program

Job summary

IntelliBee Inc is seeking a Help Desk Support Specialist in Atlanta, GA to provide tiered IT support, install and maintain hardware/software, and document operations. You will work closely with state employees and internal clients to resolve issues, document resolutions, and support ongoing optimization of IT services.

The role requires experience with Windows environments, SharePoint, Active Directory, VPN, and ITIL practices.

Qualifications

• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
• Proven experience documenting service procedures for resolutions.
• Experience handling IT incidents, problems or requests for end user systems.

Responsibilities

• Assist Tier I and Tier II users with issues and information requests.
• Liaise between clients and technical staff for business process automation.
• Provide on-call application support and user assistance for operations and problems.
• Respond to inquiries remotely and at desk side.
• Generate KPI reports and document operations using Office tools.

Skills

Customer service

Problem solving

Desk side support

Communication

Technical troubleshooting

ITIL awareness

Active directory

Education

High school diploma or GED

2–3 years IT help desk experience

Tools

Office 365

SharePoint

Windows 7/10

Printer management

ServiceNow

Job description

IntelliBee Inc is seeking a Help Desk Support Specialist in Atlanta, GA to provide tiered IT support, install and maintain hardware/software, and document operations. You will work closely with state employees and internal clients to resolve issues, document resolutions, and support ongoing optimization of IT services.

The role requires experience with Windows environments, SharePoint, Active Directory, VPN, and ITIL practices.