Help Desk Support Specialist - ITIL & SharePoint Pro

Intellibee; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401k)

Green Card processing support

Job summary

IntelliBee is seeking a Help Desk Support Specialist in Atlanta to provide Tier I/II support, install and document IT systems, and assist users with application operations. You will work with a team to ensure timely and effective incident handling and service delivery, coordinating with IT staff.

The role emphasizes desk-side and remote assistance, knowledge of Windows environments, and proactive KPI reporting. Strong communication and technical helpdesk experience are essential.

Qualifications

• Minimum 2–3 years of client-facing IT support experience.
• Imaging machines (Dell/Win 10) and inventory management experience desired.
• Familiarity with ITIL processes and ServiceNow is a plus.
• Strong written and verbal communication skills.
• Ability to work across Windows server/workstation environments.

Responsibilities

• Provide on-line and desk side helpdesk services to identify and resolve IT issues.
• Document service procedures for resolutions and maintain records.
• Support end users with incidents, problems, and requests for IT systems.
• Install and support workstations, Windows servers, and core applications.
• Generate KPI reports and document system operations using MS Office.
• Assist in deploying and supporting SharePoint, Active Directory, and VOIP services.

Skills

Desktop Support

Windows 7/10

Office 365

Adobe Professional

Active Directory

SharePoint Support

Printer support

ServiceNow

Desktop Imaging Management

Inventory Management

Customer service

Education

Vocational/Technical degree in computer applications or computer technology

High school diploma or GED

Bachelor’s Degree in Computer Information Systems or Computer Science

Tools

ITIL Service Management

ServiceNow

CCNA

Job description

IntelliBee is seeking a Help Desk Support Specialist in Atlanta to provide Tier I/II support, install and document IT systems, and assist users with application operations. You will work with a team to ensure timely and effective incident handling and service delivery, coordinating with IT staff.

The role emphasizes desk-side and remote assistance, knowledge of Windows environments, and proactive KPI reporting. Strong communication and technical helpdesk experience are essential.