Help Desk & IT Support Specialist (On-Call)

DRS IT Solutions; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

DRS IT Solutions is seeking an IT Help Desk professional to assist clients with Tier I and II support, addressing IT issues and user operations. You will coordinate with internal staff for business process automation and provide on-call assistance for applications.

The role requires familiarity with ITIL processes, ServiceNow, and Microsoft ecosystem (O365, SharePoint, AD). On-site Atlanta support is expected, with opportunities for growth in enterprise IT environments.

Qualifications

• High school diploma or GED with 2–3 years handling clients and inquiries.
• Bachelor’s Degree in a computer-related field is a plus.
• Experience in ITIL Service Management is a plus.

Responsibilities

• Provide Tier I and Tier II help desk support to clients, addressing IT operational issues.
• Serve as liaison between clients and technical staff for business process automation.
• Provide on-call application support and user assistance for applications and operations.
• Prepare KPI reports and system operation documentation using Microsoft Office.
• Respond to client inquiries remotely and on-site as needed.

Skills

ITIL Service Management

ServiceNow

CCNA

SharePoint

Active Directory

O365 E5

VOIP

Education

High school diploma or GED

Bachelor’s Degree in Computer Information Systems or Computer Science (plus)

Tools

ServiceNow

SharePoint

Job description

DRS IT Solutions is seeking an IT Help Desk professional to assist clients with Tier I and II support, addressing IT issues and user operations. You will coordinate with internal staff for business process automation and provide on-call assistance for applications.

The role requires familiarity with ITIL processes, ServiceNow, and Microsoft ecosystem (O365, SharePoint, AD). On-site Atlanta support is expected, with opportunities for growth in enterprise IT environments.