Onsite IT Help Desk Specialist III — Windows & 365

Methodical Group; Atlanta (GA); On-site; USD 30,000 - 47,000; Full time

Job summary

The Methodical Group is hiring an experienced Help Desk Support Specialist III to support a public-sector IT environment in Atlanta. This contract role provides Tier I/II support for business apps, end-user devices, Microsoft platforms, and related resources, reporting to the IT Client Services Manager.

Responsibilities include remote and desk-side support, incident handling, documenting resolutions, and coordinating with technical teams for escalations and improvements.

Qualifications

• At least two years of software or hardware support experience in a customer-facing environment.
• Strong communication, interpersonal, and written skills.
• Working knowledge of end-user computing and basic infrastructure concepts.
• Ability to work onsite in Atlanta, Georgia for the duration of the contract.

Responsibilities

• Provide online, remote, and desk-side help desk services to resolve Tier I and II issues.
• Respond to incidents, problems, and requests involving apps, devices, accounts, and related systems.
• Analyze user concerns to determine impact and scope of each issue.
• Guide users through application operations and offer ongoing assistance.
• Communicate status updates and escalate when advanced support is required.
• Configure, install, operate, maintain, monitor, and support workstations, software, and infrastructure.
• Support Windows workstations/servers, LAN, VPN, M365, SharePoint, AD, VoIP, and enterprise apps.
• Assist with imaging, deployment, inventory, printers, and toner replacement.
• Coordinate with technical staff during implementations and process improvements.
• Document procedures, troubleshooting steps, resolutions, and ticket data.
• Prepare KPI reports using Word, Excel, or PowerPoint.
• Contribute to service improvements and participate in training.
• Perform related administrative tasks for IT Client Services.

Skills

Communication

Problem solving

Documentation

Customer support

Onsite work

Education

High school diploma or GED

Technical degree in computer applications or related field

Equivalent experience

Tools

ServiceNow

ITIL

Dell imaging

Microsoft 365

SharePoint

Active Directory

Windows Server

LAN

VPN

VoIP

Job description

The Methodical Group is hiring an experienced Help Desk Support Specialist III to support a public-sector IT environment in Atlanta. This contract role provides Tier I/II support for business apps, end-user devices, Microsoft platforms, and related resources, reporting to the IT Client Services Manager.

Responsibilities include remote and desk-side support, incident handling, documenting resolutions, and coordinating with technical teams for escalations and improvements.