Onsite IT Help Desk Specialist — Fast-Paced Support

Kirby Risk; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision insurance

Life insurance & Employee Assistance Programs

Tuition reimbursement & on-the-job training

401(k) plan with company match & Profit Sharing

Paid Time Off (PTO)

Job summary

Kirby Risk is seeking an On-Site IT Help Desk Specialist in Indianapolis, IN, to provide technical support across multiple platforms. You will be essential in diagnosing and resolving issues, ensuring systems run smoothly while maintaining relationships with users across the organization.

The ideal candidate will possess a 2-year degree or equivalent experience, with a strong focus on Microsoft Office products and troubleshooting. Kirby Risk offers a fast-paced environment and various benefits.

Qualifications

• 1–2+ years of IT support or help desk experience preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Provide first-line technical support across various platforms.
• Troubleshoot Microsoft Office and Epicor Eclipse systems.
• Track and manage support requests in the ticketing system.

Skills

Microsoft Office products

Troubleshooting skills

Communication skills

Customer service mindset

Education

2-year degree in a related field

Job description

Kirby Risk is seeking an On-Site IT Help Desk Specialist in Indianapolis, IN, to provide technical support across multiple platforms. You will be essential in diagnosing and resolving issues, ensuring systems run smoothly while maintaining relationships with users across the organization.

The ideal candidate will possess a 2-year degree or equivalent experience, with a strong focus on Microsoft Office products and troubleshooting. Kirby Risk offers a fast-paced environment and various benefits.