Onsite Helpdesk Tech, Tier 1/2 — Multi-Client Support

GSD Search, LLC

Whitestown (IN)

On-site

USD 55,000 - 60,000

Full time

20 hours ago

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Benefits offered by this job

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Job summary

GSD Search, LLC in Indianapolis is seeking a Tier 1 / Tier 2 Help Desk Technician for a full-time onsite role. Provide frontline IT support for multiple customers, handle end-user issues, and assist with device deployments.

You'll troubleshoot Windows workstations, Microsoft 365 apps, and network problems, document steps, and escalate complex cases to senior staff as needed. Strong customer service and multitasking are essential.

Qualifications

1–3 years in help desk or desktop support or similar IT role.
Experience troubleshooting Windows computers, Microsoft 365 apps, printers, mobile devices, and common business software.
Knowledge of Microsoft 365, Entra ID, Active Directory, and basic user administration.
Understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and general network troubleshooting.
Experience supporting multiple users/customers simultaneously and strong customer service.

Responsibilities

Provide Tier 1 and Tier 2 technical support via phone, email, remote sessions, and onsite.
Troubleshoot Windows workstations, laptops, printers, mobile devices, software, and peripherals.
Support Microsoft 365, Outlook, Teams, OneDrive, Entra ID, and Active Directory.
Handle password resets, account creation, permissions, and user administration requests.
Diagnose network issues: Wi‑Fi, VPNs, DNS, DHCP, TCP/IP, and internet access.
Install, configure, and maintain computers, software, hardware, and endpoint security tools.
Manage tickets, document steps, and communicate progress to customers.
Escalate complex issues to senior resources when appropriate.
Assist with onboarding, device deployments, software installations, and implementations.
Monitor customer environments and respond to system alerts.