Help Desk Specialist

Kirby Risk; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision insurance

Life insurance & Employee Assistance Programs

Tuition reimbursement & on-the-job training

401(k) plan with company match & Profit Sharing

Paid Time Off (PTO)

Job summary

Kirby Risk is seeking an On-Site IT Help Desk Specialist in Indianapolis, IN, to provide technical support across multiple platforms. You will be essential in diagnosing and resolving issues, ensuring systems run smoothly while maintaining relationships with users across the organization.

The ideal candidate will possess a 2-year degree or equivalent experience, with a strong focus on Microsoft Office products and troubleshooting. Kirby Risk offers a fast-paced environment and various benefits.

Qualifications

• 1–2+ years of IT support or help desk experience preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Provide first-line technical support across various platforms.
• Troubleshoot Microsoft Office and Epicor Eclipse systems.
• Track and manage support requests in the ticketing system.

Skills

Microsoft Office products

Troubleshooting skills

Communication skills

Customer service mindset

Education

2-year degree in a related field

Job description

On‑Site IT Help Desk Specialist – Indianapolis, IN

Are you the person everyone turns to when something “just isn’t working”? Do you enjoy solving problems, helping people, and keeping systems running smoothly? If you thrive in a fast‑paced environment where no two days look the same—and you take pride in delivering great customer service with real technical solutions—this could be a great fit.

At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you’ll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology.

What You’ll Do as an IT Help Desk Specialist

• Provide first‑line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
• Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
• Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day‑to‑day operations
• Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
• Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
• Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
• Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support
• Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

What Makes You a Great Fit

• 2‑year degree in a related field or equivalent work experience preferred
• 1–2+ years of IT support or help desk experience preferred
• Strong knowledge of Microsoft Office products
• Solid troubleshooting and problem‑solving skills across hardware and software
• Strong written and verbal communication skills with the ability to support users at all levels
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong organizational skills and attention to detail
• A customer‑first mindset with a focus on delivering high‑quality support
• Ability to work independently while also contributing as part of a team
• Willingness to continuously learn and adapt to new technologies

What To Expect In This Role

• A fast‑paced environment where you’ll be the go‑to for solving technical issues and keeping the business running
• A mix of hands‑on troubleshooting, user support, and system problem‑solving across a variety of platforms and tools
• Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution‑focused support
• Ownership of support tickets and documentation, with clear expectations around accuracy, follow‑through, and communication
• Opportunities to identify and drive improvements in systems, processes, and overall user experience
• A team‑focused environment that values accountability, reliability, and a positive, solutions‑driven mindset

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard‑working, engaged people who treat one another—and our customers—with respect, integrity, and urgency.

At Kirby Risk, you’re not just taking a job—you’re building a career while helping customers transform their operations.

Benefits That Work For You

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on‑the‑job training
• 401(k) plan with company match & Profit Sharing
• Paid Time Off (PTO)

Equal Opportunity Employer

Equal Opportunity Employer

A Safe Workplace is a Drug‑Free Workplace

A Safe Workplace is a Drug‑Free Workplace