Systems Support Specialist I

USIC; Indianapolis (IN); Hybrid; USD 52,000 - 60,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist in Indianapolis, IN for hybrid work. The role handles timely tech support, imaging and repairing laptops/tablets in the Imaging Lab at the Corporate Office, and responding to inquiries by phone and email.

The position requires an associate degree or IT certifications, strong communication, and 2+ years of end-user support. DHS/Exchange knowledge is preferred, with a collaborative environment across organizational levels.

Qualifications

• Associate degree or IT certifications required; Bachelor's degree in IT/CS preferred.
• Comfort interfacing with stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide effective resolutions.
• Two years of end-user support experience preferred.
• Knowledge of Windows, Exchange Server, and other Microsoft applications.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Work on special projects as assigned.

Skills

Stakeholder communication

End-user support

Technical troubleshooting

Oral & written communication

Education

Associate degree or IT certs

Tools

Windows OS

Exchange Server

Microsoft Office

Job description

Job Description:

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years' experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.