Onsite IT Help Desk Technician | On-Call & Race Weekend

ANDRETTI AUTOSPORT HOLDING COMPANY LLC

Indianapolis (IN)

On-site

USD 42,000 - 70,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Andretti Global in Indianapolis, IN is seeking a Help Desk Technician to be the front-line IT support for corporate and race operations. This full-time role requires onsite work and supports Microsoft 365, desktop and laptop systems, VoIP, printers, and business applications.

You will respond to incidents, document resolutions, and participate in after-hours support and on-call rotations during race weekends and events.

Qualifications

Experience providing front-line IT support to employees.
Experience with Microsoft 365 and Windows/macOS environments.
Ability to communicate technical concepts to non-technical users.

Responsibilities

Serve as the primary point of contact for employee technical support requests.
Provide support via phone, email, remote support tools, and in-person interactions.
Troubleshoot hardware, software, network, printer, and account access issues.
Escalate complex issues while maintaining ownership and communication with the customer.
Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
Assist with onboarding and offboarding activities, including equipment deployment and access management.
Support conference room technology, collaboration tools, and audiovisual equipment.
On-call support during race weekends and other business-critical events.