IT Help Desk Technician — On-Call Support & Growth

Bytecafe Consulting, Inc.; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental/Ortho insurance

Vision insurance

Paid time off

Holiday pay

Job summary

Bytecafe Consulting, Inc. in Indianapolis is looking for an IT Help Desk Technician to provide first-level support to clients. You will facilitate technical customer issues, providing prompt and professional help via onsite or remote administration.

The ideal candidate will have 2-4 years of experience, strong troubleshooting skills, and must be a Microsoft Certified Professional. A competitive benefits package is offered including medical and dental coverage.

Qualifications

• 2-4 years of relevant IT Help Desk Support experience.
• Must have strong analytical, problem-solving skills.
• Must have excellent communication skills.

Responsibilities

• Provide first-level support to clients via onsite visits or remote administration.
• Facilitate client support issues from logging through resolution.
• Respond to client cases in a timely manner.

Skills

Troubleshooting Skills

Customer Service Skills

Active Directory Knowledge

Networking Concepts

Education

High School Diploma

Microsoft Certified Professional

A+ Certification

Network+ Certification

Tools

Windows Servers 2012, 2016 & 2019

Windows 10

Microsoft Office

Google Apps

Job description

Bytecafe Consulting, Inc. in Indianapolis is looking for an IT Help Desk Technician to provide first-level support to clients. You will facilitate technical customer issues, providing prompt and professional help via onsite or remote administration.

The ideal candidate will have 2-4 years of experience, strong troubleshooting skills, and must be a Microsoft Certified Professional. A competitive benefits package is offered including medical and dental coverage.