On-Site IT Help Desk Engineer - New York

RCS Professional; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Health, dental, and vision insurance

Education allowances

Job summary

RCS Professional in New York is seeking an on-site Help Desk Engineer to support a client within Premier Managed IT Service operations. You will handle desktop support, software/hardware installs, and basic network tasks in a fast-paced environment.

Ideal candidates have prior help desk experience, strong communication and teamwork, and familiarity with Windows and Mac environments. A Bachelor's degree is required for this full-time, on-site role with growth opportunities.

Qualifications

• Help desk experience required and demonstrated customer service skills.
• Strong communication, teamwork, and problem-solving abilities.
• Familiarity with Windows and Mac environments and AD basics.
• Bachelor's degree required; certifications a plus.

Responsibilities

• Respond to calls and emails regarding IT problems using help desk software.
• Perform hands-on fixes and installations on desktops and peripherals.
• Perform basic network tasks like user account setup and access control.
• Coordinate with third-party vendors and support teams.
• Diagnose issues and perform on-site installations and repairs.

Skills

Help desk experience

Interpersonal skills

Team player

Prioritization

Windows OS

Mac OS X

Active Directory

Hardware knowledge

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Active Directory

Windows Server

Windows 10-11

Job description

RCS Professional in New York is seeking an on-site Help Desk Engineer to support a client within Premier Managed IT Service operations. You will handle desktop support, software/hardware installs, and basic network tasks in a fast-paced environment.

Ideal candidates have prior help desk experience, strong communication and teamwork, and familiarity with Windows and Mac environments. A Bachelor's degree is required for this full-time, on-site role with growth opportunities.