Information Technology Support Engineer

Kinect; New York (NY); Vor Ort; USD 65.000 - 110.000; Vollzeit

Zusammenfassung

Kinect in New York City seeks a Senior Help Desk Engineer to support a major financial services client on a long-term contract. You will deliver high-quality end-user support across Windows and Microsoft 365, resolving issues with professionalism and clear communication.

You will triage tickets, document solutions, assist with onboarding, and collaborate with distributed IT teams to improve service delivery. Strong troubleshooting and customer-service mindset required.

Qualifikationen

• 3–6+ years in IT support or help desk roles.
• Hands-on experience with Microsoft-based environments.
• Proficiency with Office 365 and Windows 10.
• Experience troubleshooting desktop, laptop, mobile devices, and software.
• Familiarity with remote support tools and common business apps.
• Strong diagnostic, analytical, and problem-solving skills.
• Excellent verbal and written communication, with ability to explain tech to non-tech users.
• Professional demeanor and customer-service orientation.
• Ability to prioritize tasks and work under pressure.
• Attention to detail and ability to collaborate with distributed teams.

Aufgaben

• Serve as primary contact for users seeking technical assistance.
• Troubleshoot hardware, software, and system issues via remote support.
• Provision, deploy, and image desktops, laptops, iPads, and other end-user devices.
• Set up office IT equipment, including monitors, keyboards, mice, and peripherals.
• Administer telecommunications data SIM cards and support mobile device requirements.
• Coordinate technology onboarding for new employees.
• Troubleshoot SaaS application issues and coordinate with vendors when necessary.
• Escalate unresolved technical issues to the appropriate support teams.
• Maintain accurate ticket records, troubleshooting documentation, and resolution logs.
• Follow up with users regarding ticket status and issue resolution.
• Identify opportunities to improve IT support procedures and service delivery.
• Provide weekly updates on ticket status, project progress, and assigned responsibilities.

Kenntnisse

Microsoft Windows

Office 365

Remote support

End-user hardware

Communication skills

Troubleshooting

Tools

Remote support tools

Jobbeschreibung

We are seeking an experienced Senior Help Desk Engineer to support a leading financial services firm in New York City on a long-term contract. This role is ideal for a customer-focused IT professional with strong Microsoft ecosystem experience, hands-on technical troubleshooting skills, and a polished communication style.

The ideal candidate is proactive, detail-oriented, and comfortable supporting users in a fast-paced, professional environment while delivering an exceptional end-user experience.

Key Responsibilities

• Serve as the primary point of contact for users seeking technical assistance.
• Troubleshoot and resolve hardware, software, and system issues through remote support and diagnostic techniques.
• Provision, deploy, and image desktops, laptops, iPads, and other end-user devices.
• Set up office IT equipment, including monitors, keyboards, mice, and related peripherals.
• Administer telecommunications data SIM cards and support mobile device requirements.
• Coordinate technology onboarding for new employees.
• Troubleshoot SaaS application issues and coordinate with vendors when necessary.
• Escalate unresolved technical issues to the appropriate support teams.
• Maintain accurate ticket records, troubleshooting documentation, and resolution logs.
• Follow up with users regarding ticket status and issue resolution.
• Identify opportunities to improve IT support procedures and service delivery.
• Provide weekly updates on ticket status, project progress, and assigned responsibilities.

Required Qualifications

• 3-6+ years of experience in IT support, help desk engineering, or a similar technical support role.
• Strong hands-on experience supporting Microsoft-based environments.
• Proficiency with Microsoft Office 365 and Windows 10.
• Experience troubleshooting desktop, laptop, mobile device, and software issues.
• Familiarity with remote support tools, office automation products, and common business applications.
• Strong diagnostic, analytical, and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Professional demeanor and a customer-service-oriented approach.
• Ability to prioritize tasks, manage competing requests, and make sound decisions under pressure.
• Strong attention to detail, adaptability, and the ability to collaborate with distributed support teams.