Help Desk Technician-IT514405

ICL inc; New York (NY); On-site; USD 52,000 - 63,000; Full time

Job summary

ICL inc is seeking a Help Desk Technician to join the IT team in the New York City area. The role provides phone, in-person and remote support to staff across NYC locations.

Responsibilities include incident resolution, equipment provisioning, asset management and Active Directory tasks, with after-hours on-call rotation and a focus on clear communication and customer service.

Qualifications

• CompTIA A+, Network+ or other technical trade certification.
• Prior technical training, education, or course work

Responsibilities

• Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Perform standard Active Directory management tasks.
• Assist with the development of and adherence to IT policies and procedures.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Work on tasks and projects as assigned by supervisor.

Skills

Customer service

Windows OS

Troubleshooting

Team collaboration

Verbal & written communication

Education

CompTIA A+/Network+

Job description

IT Department
125 Broad St
New York, NY 10004, USA

Description

JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

• Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision and prepare IT equipment for staff.
• Maintain IT records, including asset management.
• Perform standard Active Directory management tasks.
• Assist with the development of and adherence to IT policies and procedures.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Work on tasks and projects as assigned by supervisor.

EXPERIENCE:

• Provide exceptional customer service.
• Using Microsoft Windows and Office.
• Performing basic hardware and software installation and troubleshooting
• Collaborating with a team.
• Utilizing strong written and verbal communications

QUALIFICATIONS:

• CompTIA A+, Network + or other technical trade certification.
• Prior technical training, education, or course work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.