Onsite IT Field Technician - End-User & Exec Support

Texas GovLink, Inc.; Fort Worth (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Background checks and drug screen

Job summary

Texas GovLink, Inc. is seeking a Field Service Technician to join our technical services team and provide onsite IT support in the Fort Worth area.

You will install, repair, and perform preventive maintenance on personal computers and related systems, and resolve hardware and software issues for enterprise users. You will also troubleshoot network-related desktop problems, deliver user training, and mentor junior technicians while leading project efforts.

Qualifications

• 5 years of end-user support.
• 5 years supporting PC hardware and routine software installation.
• 5 years troubleshooting IT hardware and peripherals in an enterprise environment.
• 5 years supporting Microsoft Productivity tools such as Office 365 and MS Teams.
• 4 years of white-glove executive level support.
• 4 years supporting video tele-conferencing solutions such as Cisco Webex.
• 5 years creating technical knowledge articles (preferred).
• Working in a multi-vendor environment for support environment (preferred).
• 4 years utilizing ServiceNow in a support environment (preferred).

Responsibilities

• Install, repair, and preventive maintenance of personal computers (PC) and related systems.
• Troubleshoot and resolve software and hardware failures.
• Identify network problems when they relate to desktops/laptops.
• Provide technical support, training, and lead various project efforts.
• Mentor junior Technicians and act as a local leader.

Skills

End-user support

PC hardware & software

Troubleshooting

MS Office 365 & Teams

Networking basics

Tools

ServiceNow

Cisco Webex

Job description

Texas GovLink, Inc. is seeking a Field Service Technician to join our technical services team and provide onsite IT support in the Fort Worth area.

You will install, repair, and perform preventive maintenance on personal computers and related systems, and resolve hardware and software issues for enterprise users. You will also troubleshoot network-related desktop problems, deliver user training, and mentor junior technicians while leading project efforts.