IT Support Technician - Onsite Fort Worth, Growth & Benefits

PTR Premier Truck Rental

Fort Worth (TX)

On-site

USD 42,000 - 60,000

Full time

17 hours ago

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Benefits offered by this job

PTR Swag & Uniform/Boot Allowance

On-site Micro-Markets

Discounts on phone plans

Vendor discounts

Job summary

Premier Truck Rental seeks an IT Support Technician to provide technical help for computer systems, hardware, software, and network issues. The role is onsite in Fort Worth, TX, with remote support as needed.

You will install, configure, and upgrade tech, document resolutions, and assist in strengthening security and internal tools. Ideal candidates have 1–3 years in a help desk role, associate degree or equivalent, and experience with ticketing systems.

Qualifications

Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
1-3 years of experience in a technical support or help desk role.
Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine)
Ability to work independently, manage time effectively, and prioritize tasks.
Strong understanding of computer systems, mobile devices, and other tech products.
Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Strong problem-solving skills and attention to detail.

Responsibilities

Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
Install, configure, and upgrade software and hardware components as needed.
Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
Guide users on best practices for IT system usage and security.
Set up and configure new user accounts, hardware, and software as per company standards.
Support the IT team in maintaining, analyzing, and improving internal systems.
Stay up to date with industry developments and recommend upgrades or improvements.
Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.