Onsite IT Field Technician – Campus Networks

Boldyn Networks; Lawrenceville (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Annual Bonus

Learning and development opportunities

Vacation starting at 15 days

10 days paid sick leave

Volunteer days 4 days per year

Job summary

Boldyn Networks seeks a Field Services Representative to support Rider University on-site in Lawrenceville, NJ. You will maintain hardware, configure devices, and manage tickets across Windows, Mac, and Linux environments.

You’ll work with Office 365 and cloud tools, coordinate with vendors, and train end-users. This is a full-time campus position with weekend/on-call considerations as needed.

Qualifications

• Position requires skillset equivalent to a Help Desk Level II technician.
• 1 to 3 years Windows and/or Mac OS hardware and software support.
• 1 to 3 years of help desk experience in a medium to large scale environment.
• Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others.
• Documenting and adhering to established technical procedures and best practices.
• Experience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred.
• Understands Active Directory user accounts, security groups, and file share permissions
• Understands system virtualization and reducing hardware footprint

Responsibilities

• Providing exceptional service to customers
• Responding to emergency outages promptly
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Configure, install, and support hardware and peripherals (laptops, desktops, monitors, keyboards, printers)
• Support systems running Windows, Mac OS, and potentially Linux
• Manage tickets using the help desk ticket queue
• Tracking and updating escalation tickets
• Maintain inventory and notify when thresholds are reached
• Prepare equipment for deployment using system imaging tools
• Manage accounts and equipment for new-hire/termination processes
• Work with vendors for warranty support (Dell, Cisco, Aruba/HP, CDW, etc.)
• Provide end-user training sessions on relevant IT topics
• Troubleshoot basic network connectivity issues (LAN, WiFi, TCP/IP, DHCP, DNS)

Skills

Help Desk Level II

Windows support

Mac OS support

Ticketing system

Active Directory

System virtualization

Education

Associate degree in Information Technology or closely related field

MCP Certification

CCT Certification

A+ Certification

Net+ Certification

ACTC Certification

Tools

ServiceNow

Office 365 (Exchange/SharePoint Online)

Dropbox for Business

Job description

Boldyn Networks seeks a Field Services Representative to support Rider University on-site in Lawrenceville, NJ. You will maintain hardware, configure devices, and manage tickets across Windows, Mac, and Linux environments.

You’ll work with Office 365 and cloud tools, coordinate with vendors, and train end-users. This is a full-time campus position with weekend/on-call considerations as needed.