Onsite Field IT Technician — VA Beach (Secret Clearance)

NCI

Virginia Beach (VA)

On-site

USD 57,000 - 83,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Empower AI in Reston, VA, seeks a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for DoW agency locations, handling escalated issues with desktops, printers, mobile devices, and network connectivity to determine root causes and resolutions. The role requires travel within the region and independent problem-solving.

This salaried, exempt position demands initiative, the ability to coordinate with remote teams, and strong customer service skills.

Qualifications

Bachelor's degree and 1 year of related experience (an Associate's degree with 2 years of related experience, or 4 years of related experience in lieu of a degree, may be substituted).
Must be a U.S. Citizen.
Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification prior to performing cybersecurity-related duties.
Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
Experience or demonstrated aptitude in desktop support, field service, help desk, or IT hardware installation.
Working knowledge of Windows 10/11, PC hardware, peripherals, printers, mobile devices, and basic networking (TCP/IP, Wi‑Fi, VPN, cabling).
Ability to work independently at remote sites with minimal on-site supervision while coordinating with remote teams by phone, chat, and ticket.

Responsibilities

Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
Evaluate whether issues can be resolved locally or require remote Tier II/III, communications, or vendor involvement, determine the correct resolver group, and coordinate remote resolution while retaining ownership of the customer outcome.
Determine deployment and refresh approach for site workstations (image selection, configuration, data migration, scheduling with users) and execute using STIG-compliant images and provisioning tools.
Assess printer, multi-function device, VoIP phone, VTC endpoint, and conference room equipment issues to determine whether configuration, repair, consumable, cabling, or vendor action is required, and coordinate vendor and engineering support accordingly.
Evaluate mobile device onboarding and MDM enrollment issues, determine corrective actions within policy, and advise users on approved configurations and secure use.
Analyze site asset records and physical inventory results, identify discrepancies and their likely causes, determine corrective entries, and recommend refresh, redeployment, or disposition actions to asset management.
Evaluate whether resolution actions have fully addressed the customer's need before placing tickets in "Resolved - Awaiting Customer Confirmation" status, and document resolutions and site-specific procedures for reuse.
Assess site conditions, recurring issues, and security posture; apply secure configuration practices and vulnerability remediation as directed; and report findings and recommendations to remote Tier II/III teams and supervisors.