Onsite IT Field Services Technician – Windows & Mobility

Computer Task Group, Inc; City of Corning (NY); On-site; USD 54,000 - 70,000; Part time

Job summary

CTG is seeking a Corporate Field Services Technician to provide on-site and remote technical support in Corning, NY. This role focuses on end-user hardware/software support, issue diagnosis, and service delivery under established SLAs.

The ideal candidate will have hands-on experience with Windows 11, Microsoft 365, and IT infrastructure, and will handle asset management, ticket ownership, and customer engagement while lifting up to 40 pounds as required.

Qualifications

• Provide onsite and remote technical support for hardware, software, operating systems, and infrastructure.
• Troubleshoot, install, configure, and maintain desktops, printers, and related equipment.
• Support Windows 11 and Microsoft 365; manage AD/OneDrive/SharePoint; assist with VPN and remote access.

Responsibilities

• Deliver end-user hardware and software support and service delivery.
• Troubleshoot incidents, document accurately, and escalate when needed.
• Coordinate with teams to schedule equipment moves and deployments.
• Maintain asset inventories and service records.

Skills

Hardware troubleshooting

Customer service

Technical communication

Multitasking

Onsite support

Ticket ownership

Physical lifting

Education

High School Diploma or GED

Associate Degree preferred

Tools

ServiceNow

MECM

Dameware

LogMeIn

Knowledge base

Job description

CTG is seeking a Corporate Field Services Technician to provide on-site and remote technical support in Corning, NY. This role focuses on end-user hardware/software support, issue diagnosis, and service delivery under established SLAs.

The ideal candidate will have hands-on experience with Windows 11, Microsoft 365, and IT infrastructure, and will handle asset management, ticket ownership, and customer engagement while lifting up to 40 pounds as required.