IT Field Services Technician II - 24/7 Manufacturing IT Support

Corning Incorporated; Christiansburg (VA); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Company bonuses and long-term Incentiv

Company-paid pension and 401(k)

Health and wellness benefits

Job summary

Corning Incorporated in Blacksburg, VA is seeking a Corporate Field Services Technician to provide technical assistance for Windows, Office, and infrastructure. The role may require 24/7 on-call coverage and involves remote and in-person support at the manufacturing facility.

The ideal candidate will have experience with Active Directory, software installation, device imaging, and collaborating with cross-functional teams to resolve tickets quickly following documented processes.

Qualifications

• Proficient in time management and prioritization.
• Excellent English communication skills.
• Ability to work in a team and adapt to changing priorities.
• Experience with Windows 7/10/11 and MS Office suites.

Responsibilities

• Administer Active Directory and assist with device configuration.
• Troubleshoot VPN connectivity and remote access.
• Imaging and deployment server utilization and software installation.
• Maintain ServiceNow ticketing and incident response.
• Support 24/7 Manufacturing Operations and on-call coverage as needed.

Skills

Time management

English communication

Organizational skills

Team collaboration

Hardware installation

Software installation

Troubleshooting

Remote support

MS Windows support

Education

Associate degree preferred

Tools

Active Directory

Imaging & deployment servers

ServiceNow

Cisco VPN

Job description

Corning Incorporated in Blacksburg, VA is seeking a Corporate Field Services Technician to provide technical assistance for Windows, Office, and infrastructure. The role may require 24/7 on-call coverage and involves remote and in-person support at the manufacturing facility.

The ideal candidate will have experience with Active Directory, software installation, device imaging, and collaborating with cross-functional teams to resolve tickets quickly following documented processes.