Onsite IT Desktop Support & Field Services Tech

Computer Task Group, Inc; Village of Fairport (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

CTG is seeking an IT Desktop Support / Field Services Technician for an onsite, contract role in Fairport, NY. The candidate will provide hands-on support for desktops, laptops, software, and IT infrastructure across multiple sites, handling imaging, deployments, and AV/telephony needs.

The role requires 1–3 years of hardware experience, familiarity with AD/VPN, and strong communication skills. Onsite work, occasional after-hours, and travel between sites are possible.

Qualifications

• 1–3 years of hands-on hardware support experience beyond basic imaging and deployment.
• Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
• Working knowledge of Active Directory, VPN connectivity, networking fundamentals, and IT service management processes.
• Experience with PC imaging, software installation, hardware configuration, and peripheral support.
• Strong troubleshooting, customer service, organizational, and communication skills.
• Ability to work independently, manage competing priorities, and collaborate across IT teams.
• Flexibility to travel between locations and provide occasional after-hours or on-call support.

Responsibilities

• Provide onsite and remote support for desktops, laptops, peripherals, software, and IT infrastructure.
• Troubleshoot Windows 7/10/11, Microsoft Office, Microsoft 365, browsers, cloud applications, and corporate mobile devices.
• Support Active Directory, Cisco VPN, remote access, and basic network connectivity.
• Image, configure, deploy, and maintain PCs using USB and PXE-based deployment methods.
• Install and troubleshoot software, security applications, printers, drivers, and IP telephony devices.
• Support conference room audio/visual equipment, meetings, and corporate events.
• Manage IT assets, inventory, hardware procurement, shipping, receiving, and equipment moves.
• Use ServiceNow or similar ticketing systems to document, prioritize, resolve, and elevate incidents.
• Perform hands-on IT tasks, including equipment installation, component replacement, power cycling, and remote console access.
• Assist with onboarding, vendor coordination, IT projects, and technical documentation.
• Collaborate with other IT teams, communicate effectively with end users, and maintain confidentiality.
• Manage multiple assignments and adapt to changing priorities while providing occasional after-hours or on-call support.

Skills

Desktop support

Hardware troubleshooting

Windows OS

Active Directory

VPN access

ITSM

PC imaging

Endpoint deployment

Network basics

Education

High School Diploma or GED

Associate degree preferred

Tools

ServiceNow

PXE

Job description

CTG is seeking an IT Desktop Support / Field Services Technician for an onsite, contract role in Fairport, NY. The candidate will provide hands-on support for desktops, laptops, software, and IT infrastructure across multiple sites, handling imaging, deployments, and AV/telephony needs.

The role requires 1–3 years of hardware experience, familiarity with AD/VPN, and strong communication skills. Onsite work, occasional after-hours, and travel between sites are possible.