Onsite IT Support Technician – Hardware & Connectivity

Virtual Company; City of Corning (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

The Fountain Group is actively seeking a Corporate Field Services Technician to deliver hands-on IT support in Corning, NY. This role focuses on hardware and software troubleshooting, ticketing, and customer-facing service in a manufacturing/tech environment.

Ideal candidates have at least 1 year of experience beyond imaging/deployment, with strong communication and the ability to work onsite full-time. The position offers a 1-year contract with potential extension and a 40-hour workweek.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum 1 year of hands-on hardware troubleshooting and technical support experience beyond basic imaging/deployment.
• Minimum 1 year of customer service or in-person end-user IT support experience.
• Experience troubleshooting computer hardware, software, peripherals, and connectivity issues.
• Familiarity with Windows 11 and Microsoft Office 365.
• Strong technical troubleshooting, problem-solving, and customer engagement skills.
• Excellent communication, organization, and multitasking abilities.
• Ability to work independently, manage service tickets, and provide timely customer follow-ups.

Responsibilities

• Provide onsite and remote technical support for computer hardware, software, applications, and infrastructure.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral hardware issues.
• Support Windows 11, Microsoft Office 365, Microsoft Edge, and other business applications.
• Perform Active Directory administration and user account support.
• Troubleshoot Cisco VPN, Citrix connectivity, and endpoint security applications.
• Assist with Microsoft OneDrive, SharePoint, and other cloud-based applications.
• Utilize ServiceNow to manage incidents, service requests, documentation, and ticket resolution.
• Support device imaging, deployment, installation, configuration, and asset management.
• Coordinate with internal IT teams and subject matter experts to resolve technical issues.
• Maintain accurate documentation, follow established IT processes, and meet service-level agreements (SLAs).
• Deliver professional, customer-focused support and communicate ticket status and resolution progress.

Skills

Hardware troubleshooting

Customer service

Windows 11

Microsoft Office 365

End-user IT support

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Active Directory

ServiceNow

MECM

Dameware

LogMeIn

Citrix

Cisco VPN

Job description

The Fountain Group is actively seeking a Corporate Field Services Technician to deliver hands-on IT support in Corning, NY. This role focuses on hardware and software troubleshooting, ticketing, and customer-facing service in a manufacturing/tech environment.

Ideal candidates have at least 1 year of experience beyond imaging/deployment, with strong communication and the ability to work onsite full-time. The position offers a 1-year contract with potential extension and a 40-hour workweek.