IT Desktop Support / Field Services Technician

Computer Task Group, Inc; Village of Fairport (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

CTG is seeking an IT Desktop Support / Field Services Technician for an onsite, contract role in Fairport, NY. The candidate will provide hands-on support for desktops, laptops, software, and IT infrastructure across multiple sites, handling imaging, deployments, and AV/telephony needs.

The role requires 1–3 years of hardware experience, familiarity with AD/VPN, and strong communication skills. Onsite work, occasional after-hours, and travel between sites are possible.

Qualifications

• 1–3 years of hands-on hardware support experience beyond basic imaging and deployment.
• Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
• Working knowledge of Active Directory, VPN connectivity, networking fundamentals, and IT service management processes.
• Experience with PC imaging, software installation, hardware configuration, and peripheral support.
• Strong troubleshooting, customer service, organizational, and communication skills.
• Ability to work independently, manage competing priorities, and collaborate across IT teams.
• Flexibility to travel between locations and provide occasional after-hours or on-call support.

Responsibilities

• Provide onsite and remote support for desktops, laptops, peripherals, software, and IT infrastructure.
• Troubleshoot Windows 7/10/11, Microsoft Office, Microsoft 365, browsers, cloud applications, and corporate mobile devices.
• Support Active Directory, Cisco VPN, remote access, and basic network connectivity.
• Image, configure, deploy, and maintain PCs using USB and PXE-based deployment methods.
• Install and troubleshoot software, security applications, printers, drivers, and IP telephony devices.
• Support conference room audio/visual equipment, meetings, and corporate events.
• Manage IT assets, inventory, hardware procurement, shipping, receiving, and equipment moves.
• Use ServiceNow or similar ticketing systems to document, prioritize, resolve, and elevate incidents.
• Perform hands-on IT tasks, including equipment installation, component replacement, power cycling, and remote console access.
• Assist with onboarding, vendor coordination, IT projects, and technical documentation.
• Collaborate with other IT teams, communicate effectively with end users, and maintain confidentiality.
• Manage multiple assignments and adapt to changing priorities while providing occasional after-hours or on-call support.

Skills

Desktop support

Hardware troubleshooting

Windows OS

Active Directory

VPN access

ITSM

PC imaging

Endpoint deployment

Network basics

Education

High School Diploma or GED

Associate degree preferred

Tools

ServiceNow

PXE

Job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support / Field Services Technician.

Type: Contract
Job Title: IT Desktop Support / Field Services Technician
Location: Fairport, NY
Candidates must be able to commute and work onsite in Fairport, NY.
Pay Rate: Based on experience
Work Hours: Monday–Friday, 8:00 AM–5:00 PM
Education: High School Diploma or GED required; Associate degree preferred.

Description

The IT Desktop Support / Field Services Technician will provide hands-on technical assistance for computer systems, hardware, software, and IT infrastructure at a manufacturing facility in Fairport, NY. Responsibilities include troubleshooting end-user issues, managing service requests, deploying equipment, and supporting workplace technology, including conference rooms and telephony systems.

The technician will diagnose and resolve technical issues or elevate incidents according to established procedures. Occasional on-call availability and light travel between sites may be required.

Requirements

• Provide onsite and remote support for desktops, laptops, peripherals, software, and IT infrastructure.
• Troubleshoot Windows 7/10/11, Microsoft Office, Microsoft 365, browsers, cloud applications, and corporate mobile devices.
• Support Active Directory, Cisco VPN, remote access, and basic network connectivity.
• Image, configure, deploy, and maintain PCs using USB and PXE-based deployment methods.
• Install and troubleshoot software, security applications, printers, drivers, and IP telephony devices.
• Support conference room audio/visual equipment, meetings, and corporate events.
• Manage IT assets, inventory, hardware procurement, shipping, receiving, and equipment moves.
• Use ServiceNow or similar ticketing systems to document, prioritize, resolve, and elevate incidents.
• Perform hands-on IT tasks, including equipment installation, component replacement, power cycling, and remote console access.
• Assist with onboarding, vendor coordination, IT projects, and technical documentation.
• Collaborate with other IT teams, communicate effectively with end users, and maintain confidentiality.
• Manage multiple assignments and adapt to changing priorities while providing occasional after-hours or on-call support.

Qualifications

• 1–3 years of hands-on hardware support experience beyond basic imaging and deployment.
• Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
• Working knowledge of Active Directory, VPN connectivity, networking fundamentals, and IT service management processes.
• Experience with PC imaging, software installation, hardware configuration, and peripheral support.
• Strong troubleshooting, customer service, organizational, and communication skills.
• Ability to work independently, manage competing priorities, and collaborate across IT teams.
• Flexibility to travel between locations and provide occasional after-hours or on-call support.

Preferred Certifications

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Additional Information

• The initial assignment location may change as Field Services supports multiple sites and end-user requests.
• Occasional light travel may be required for event support and remote site assistance.
• This position may require availability for 24/7 on-call coverage.
• Candidates may be considered for future development opportunities within Field Services or other IT service lines after approximately 18–24 months.
• No third party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an Equal Employment Opportunity employer.
• CTG is an E-Verify Company.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.